1. Overview & Scope
At Flourish Furnishings ("we," "our," or "us"), we are deeply committed to protecting the privacy and dignity of everyone we interact with—including furniture donors, agency case managers, volunteer delivery teams, and recipient households across the Kansas City metropolitan area.
This Privacy Policy outlines how we collect, utilize, store, and safeguard personal information submitted through our website (flourishfurnishings.org) and related intake channels.
2. Information We Collect
We only collect personal information that is voluntarily provided and necessary to coordinate furniture collection and distribution:
- Furniture Donors: Full name, email address, contact phone number, residential street address, ZIP code, elevator/stair logistics, and photos of donated furniture.
- Agency Caseworkers & Social Workers: Caseworker name, affiliated agency or shelter organization, official work email, direct phone number, and verified client furniture requirements (e.g., bed sizes, family member counts).
- Volunteers & Community Inquiries: Contact information, general availability, physical capability notes, and message inquiries.
- Technical & Analytical Information: Non-personally identifiable log data such as IP address, browser type, device specifications, and page navigation metrics to ensure site security and optimal performance.
3. How We Use Your Information
We use collected data solely for legitimate nonprofit community operations, including:
- Scheduling, verifying, and routing volunteer home pickups for donated furniture.
- Matching available warehouse furniture inventory with verified caseworker client needs.
- Communicating pickup arrival windows and delivery logistical updates.
- Responding promptly to volunteer applications and community partnership inquiries.
- Maintaining internal organizational records and operational metrics.
4. Zero Commercial Data Selling Policy
We do not sell, rent, trade, or lease personal information to any third-party commercial marketing firms, advertisers, or data brokers.
Information is shared only with authorized staff and volunteer delivery drivers strictly on a "need-to-know" logistical basis to complete scheduled pickups and home deliveries safely.
5. Data Security & Retention
We implement appropriate technical, organizational, and physical safeguards to protect all submitted data from unauthorized access, alteration, disclosure, or loss. All online forms transmit data over encrypted SSL/TLS connections.
We retain personal records only as long as necessary to fulfill pickup/delivery logistics, maintain referral verification, or comply with applicable legal obligations.
6. Cookies & Web Analytics
Our website utilizes standard session cookies and privacy-focused analytics to improve site responsiveness, analyze traffic flow, and ensure seamless navigation. You can configure your internet browser to refuse cookies or alert you when cookies are being sent.
7. Children’s Privacy (COPPA Compliance)
Our website and online forms are not directed toward children under the age of 13. We do not knowingly collect personal contact information directly from minors. Any household data concerning children (such as twin bed requests) is provided solely by verified adult caseworkers or parents.
8. Privacy Questions & Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact our team:
Flourish Furnishings Privacy Department
Email: [email protected]
General Support: [email protected]
Service Area: Greater Kansas City Metropolitan Area (MO / KS)
Status: Kansas City Community Initiative working toward 501(c)(3) status